Frequently Asked Questions (FAQs)
We’re here to provide clarity and ensure a smooth shopping experience for customers across the United States. For additional assistance, please contact MNC Bags by email or through our website at https://mncbags.shop/.
Question #1: What kind of products do you sell?
Answer: At MNC Bags, we offer a carefully selected collection of high-quality bags designed with a focus on modern style, everyday functionality, and convenience.
Question #2: How long will my order take to arrive?
Answer: Our order cutoff time is 5:00 PM (PT). Processing takes 1–2 business days (Monday–Friday), shipping takes 4–6 business days (Monday–Friday), and the total estimated delivery time is 5–8 business days.
Question #3: Do I have to pay for shipping?
Answer: No. MNC Bags provides Free Shipping on orders delivered within the United States.
Question #4: Where is MNC Bags located and where do you ship?
Answer: MNC Bags is located at 1820 Avenue M #1022, Brooklyn, NY 11230, United States. We currently ship within the United States.
Question #5: Can I modify or cancel my order after placing it?
Answer: You may request an order cancellation within 24 hours of placing your order. Please email support@mncbags.shop as soon as possible.
We cannot guarantee cancellation if your order has already been processed or shipped.
Question #6: What is your return policy?
Answer: We offer a 30-day return window starting from the date your order is delivered.
For customer-remorse returns, return shipping costs are the customer's responsibility. Returned products must be unused, in their original condition and packaging, and include applicable tags and accessories.
Question #7: Is there a restocking fee for returns?
Answer: No. Eligible returns have a $0 restocking fee.
Question #8: When will I receive my refund?
Answer: After we receive, inspect, and approve your returned item, eligible refunds are typically processed within 7 business days.
The appropriate refund method will be communicated and arranged by our customer support team.
Question #9: Do you provide tracking for orders?
Answer: Yes. Once an eligible order has been shipped, a tracking number will be provided so you can monitor the delivery status of your package.
Question #10: What payment methods do you accept?
Answer: We currently offer Cash on Delivery (COD). Payment is collected at the time of delivery, and no online card payment is required during checkout.
Question #11: How can I reach customer support?
Answer: You can contact MNC Bags by email at support@mncbags.shop or call us at +1 212-882-1400.
We aim to respond to inquiries within 24 hours.
You can also visit:
Business Information
Business Name: MNC Bags
Business Days: Monday To Friday (8 AM–5 PM)
Customer Support: 24/7 Hours
Business Phone: +1 212-882-1400
Email: support@mncbags.shop
Business Address: 1820 Avenue M #1022, Brooklyn, NY 11230, United States
Website: https://mncbags.shop/
Response Time: We are committed to responding to all inquiries within 24 Hours.