Refund policy
At MNC Bags, we take pride in offering high-quality bags designed for everyday style, convenience, and functionality. Your satisfaction is important to us. If you are not completely satisfied with your purchase, we provide a simple and transparent return process.
For more information about our store, visit https://mncbags.shop/.
1. Return Window
We offer a 30-day return policy, meaning you have 30 days after receiving your item to request a return.
If 30 days have passed since delivery, we cannot offer a refund or exchange.
2. Eligibility for Returns
To be eligible for a return:
- Item must be unused
- Item must be returned in its original packaging
- All tags, accessories, and inserts must be included
- Proof of purchase or order confirmation is required
3. Return Shipping Costs
Defective, Damaged, or Incorrect Items: If your item arrives damaged, defective, or incorrect, please contact us for return instructions. Where a prepaid return label is provided with your order or issued by our support team, please use that label.
Customer Remorse: If you return an item because of a change of mind, ordering the wrong size or color, or personal preference, you are responsible for arranging and paying the return shipping costs. Original shipping fees, if any, are non-refundable.
4. Restocking Fees
MNC Bags does not charge a restocking fee.
Restocking Fee: $0
5. How to Start a Return
Step 1 — Contact Us
Email support@mncbags.shop with your order number, reason for return, and photos if the product is damaged or defective.
Step 2 — Receive Instructions
Our support team will review your request and respond within 24 hours with the appropriate return instructions.
Step 3 — Ship the Item
Pack the item securely in its original packaging and send the approved return to:
MNC Bags
1820 Avenue M #1022
Brooklyn, NY 11230
United States
Please contact our support team before sending a return to ensure your return has been authorized.
6. Refunds
Once your returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.
For approved refunds, the refund will be arranged using an appropriate refund method communicated by our support team.
Refund Processing Time
Approved refunds are typically processed within 7 business days after the returned item has been received, inspected, and approved.
7. Exchanges
The fastest way to receive a different item is to return the original item according to this policy and place a new order once your return has been approved.
8. Non-Returnable Items
The following items may not be eligible for return:
- Personalized or custom-made products
- Final sale items, when clearly marked as final sale at the time of purchase
Customer Responsibility
Customers are responsible for:
- Requesting a return within the 30-day return period
- Ensuring the product is unused and in its original packaging
- Including all tags, accessories, and proof of purchase
- Paying return shipping when the return is due to a change of mind, personal preference, or ordering the wrong product
Need Help?
If you have questions about a return, exchange, or refund, contact us at support@mncbags.shop or visit:
Business Information
Business Name: MNC Bags
Business Days: Monday To Friday (8 AM–5 PM)
Customer Support: 24/7 Hours
Business Phone: +1 212-882-1400
Email: support@mncbags.shop
Business Address: 1820 Avenue M #1022, Brooklyn, NY 11230, United States
Response Time: We are committed to responding to all inquiries within 24 Hours.